Deep Cleaning Bromley Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Bromley provides cleaning services to its customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. These terms apply to all domestic and commercial customers within our service area.

1. Definitions

In these Terms and Conditions the following words have the meanings given:

Customer means the individual, company, or organisation booking the services.

Company means Deep Cleaning Bromley, the provider of the services.

Services means any cleaning or related services supplied by the Company to the Customer, including deep cleaning, end of tenancy cleaning, one-off cleaning, and any agreed additional tasks.

Booking means a confirmed request for Services, whether made by telephone, online form, or other agreed method.

Premises means the property or properties where the Services are to be carried out.

2. Scope of Services

The Company will provide the Services as described at the time of booking and confirmed in the booking details. The exact scope of work will depend on the type of clean requested and any specific instructions agreed between the Customer and the Company in advance.

The Services do not include tasks that may pose a health and safety risk or require specialist qualifications, such as moving heavy furniture, working at unsafe heights, or handling hazardous materials, unless specifically agreed in writing.

The Company reserves the right to decline any job that it reasonably considers unsafe, unsuitable for standard cleaning, or beyond the scope of ordinary deep cleaning works.

3. Booking Process

Bookings can be made by the Customer through the Companys accepted booking channels. When making a booking, the Customer must provide accurate information about the Premises, including size, condition, number of rooms, and any specific requirements.

All bookings are subject to availability. The Company will confirm the booking date, time, and estimated duration once the details have been reviewed. A booking is not considered confirmed until the Company has issued a booking confirmation and, where applicable, received any required deposit.

The Customer must ensure that access to the Premises is possible at the agreed time. This includes providing keys, access codes, parking information, and any other relevant instructions. If access is not possible at the agreed time, additional charges may apply as outlined in the cancellation and access section of these Terms and Conditions.

The Company may request photographs or further information ahead of the booking to assess the condition of the Premises and ensure that the correct amount of time and resources are allocated.

4. Customer Obligations

The Customer agrees to:

Provide a safe working environment for the Companys staff and contractors.

Ensure that water and electricity are available at the Premises for the duration of the Services.

Inform the Company in advance of any known hazards, particular sensitivities, or areas that require special care.

Secure or remove valuable, fragile, or sentimental items if the Customer does not wish for them to be handled or cleaned.

Ensure that any alarms, security systems, or parking restrictions are managed to allow access and avoid delays.

5. Pricing and Payments

Prices for Services are usually based on the information provided by the Customer at the time of booking, including property size, level of soiling, and any additional requirements. The Company reserves the right to adjust the quoted price if the information initially provided by the Customer is incomplete or inaccurate, or if the condition of the Premises on arrival is significantly different from what was described.

Where possible, the Company will inform the Customer of any price adjustments before work commences. If the Customer does not accept the revised price, the Company may cancel the booking and apply a reasonable call-out or cancellation charge.

Unless otherwise agreed in advance, payment is due either in full on completion of the Services or in accordance with the payment terms communicated at the time of booking. The Company may require a deposit to secure the booking, particularly for larger or specialist cleans. Deposits are generally non-refundable, except where the Company cancels the booking without offering a reasonable alternative appointment.

The Company accepts payment by methods communicated at the time of booking. The Customer must ensure that cleared funds are made available in accordance with the agreed payment terms. Late payments may incur interest or administrative charges, and the Company reserves the right to suspend further Services until outstanding amounts are settled.

6. Cancellations, Rescheduling and Access

The Customer may cancel or reschedule a booking by providing notice through the same channel used for the booking or any other method accepted by the Company. To avoid cancellation fees, the Customer should provide as much notice as reasonably possible.

The Company reserves the right to charge a cancellation fee where the Customer cancels or reschedules with short notice. The level of fee may depend on the notice period given, the size of the job, and whether staff or resources have already been committed. If the Company arrives at the Premises and cannot gain access or is otherwise prevented from carrying out the Services due to circumstances within the Customers control, this may be treated as a same-day cancellation and charged accordingly.

In the rare event that the Company needs to cancel or reschedule a booking, it will notify the Customer as soon as reasonably possible and will offer an alternative date and time. The Company will not be liable for any indirect or consequential losses arising from such changes, but any deposits relating to a booking cancelled by the Company will either be refunded or applied to a rebooked service, at the Customers choice.

7. Service Standards and Satisfaction

The Company aims to deliver Services with reasonable care and skill, consistent with industry practice for deep cleaning. The Customer is encouraged to inspect the Premises on completion of the Services. If the Customer is not satisfied with any aspect of the work, they must notify the Company within a reasonable timeframe, usually within 24 to 48 hours of completion.

Where a justified complaint is received, the Company may, at its discretion, offer to rectify the issue by re-cleaning the affected area or by providing a partial refund. Any such remedy will be proportionate to the specific shortcoming identified and will not extend to matters outside the scope of the original Services.

The Company is not responsible for pre-existing damage, permanent staining, wear and tear, or outcomes that are not achievable through cleaning alone, such as damage requiring repair, replacement, or specialist restoration services.

8. Customer Property and Keys

If the Customer provides keys or access devices to the Company, these will be used solely for the purpose of attending the Premises and carrying out the Services. The Company will take reasonable care to safeguard keys while they are in its possession.

The Customer must inform the Company immediately if any keys or access codes need to be changed for security reasons. The Company will not be liable for any loss arising from changes to keys or codes not communicated in a timely manner.

9. Liability and Limitations

The Company will exercise reasonable care when working at the Premises, but the Customer accepts that minor accidental damage may occur as a natural risk associated with cleaning activities. The Customer must report any alleged damage caused by the Company as soon as it is discovered and, in any event, within a reasonable period after completion of the Services.

Where damage is proven to be caused by the Companys negligence, the Company may arrange repair, replacement, or a fair and reasonable compensation payment, subject to its overall liability limits. The Companys liability for any single event or series of connected events will not exceed the total price paid or payable for the specific Services giving rise to the claim, unless otherwise required by law.

The Company will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, or any loss arising from delays or inability to perform the Services due to events beyond its reasonable control, including but not limited to extreme weather, access issues, utility failures, or other force majeure events.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded under applicable law.

10. Health, Safety and Hazardous Materials

The Company follows reasonable health and safety practices when carrying out the Services. The Customer must inform the Company of any known health and safety risks at the Premises, including structural issues, infestations, hazardous substances, or any other matter that may affect safe working.

The Company does not handle or dispose of hazardous or regulated materials, including but not limited to asbestos, clinical waste, chemical waste, fuel, or certain types of electrical or electronic waste. If hazardous materials are discovered during the course of the Services, the Company may suspend or terminate the work and will notify the Customer. Any additional costs incurred due to such findings may be chargeable to the Customer.

11. Waste Handling and Environmental Regulations

In the course of providing Services, the Company may generate or handle waste, such as general household or commercial waste, packaging, debris from cleaning activities, and discarded items requested to be removed by the Customer.

The Company will only remove waste from the Premises where this has been agreed in advance and where such removal complies with applicable waste and environmental regulations. Certain categories of waste, including electrical items, large furniture, and regulated waste streams, may require specialist collection or disposal and will not be removed unless specifically agreed and charged for as an additional service.

The Customer remains responsible for any waste not explicitly agreed to be removed by the Company. The Customer must not request the Company to dispose of waste in a manner that breaches local waste regulations, fly-tipping rules, or any relevant environmental legislation. Where waste removal is included, the Company will take reasonable steps to ensure that such waste is transported and disposed of lawfully.

12. Insurance

The Company aims to maintain appropriate insurance in respect of public liability and, where applicable, employers liability in connection with the provision of its Services. Evidence of insurance may be made available upon reasonable request. The existence of insurance does not extend or increase the Companys liability beyond what is set out in these Terms and Conditions or required by law.

13. Personal Data and Privacy

To provide the Services, the Company will collect and process certain personal data relating to the Customer, such as name, address, and contact details. This information will be used for managing bookings, delivering the Services, handling payments, and dealing with any queries or complaints.

The Company will take reasonable steps to safeguard personal data and will not sell or disclose such information to third parties except where necessary for the performance of the Services, for administrative or legal purposes, or with the Customers consent. The Customer has the right to request access to personal data held about them and to ask for corrections where information is inaccurate.

14. Variations to the Terms

The Company may update or vary these Terms and Conditions from time to time. Any changes will apply to new bookings and, where reasonably possible, the Company will draw attention to any significant changes that may affect existing bookings. Continued use of the Services following such changes will be deemed acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. These Terms and Conditions represent the entire agreement between the Company and the Customer in relation to the Services provided and supersede any prior agreements, understandings, or arrangements, whether oral or written.

By making a booking with Deep Cleaning Bromley, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.