Privacy Policy - Deep Cleaning Bromley

This Privacy Policy explains how Deep Cleaning Bromley collects, uses, stores, shares, and protects personal data. It applies to all Deep Cleaning Bromley customers in the area, including anyone who requests a service, receives a quotation, makes a booking, or communicates with us in relation to our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who this Policy Applies To

This Privacy Policy applies to:

Current and former customers of Deep Cleaning Bromley
Prospective customers who request information or a quote
Household members or property occupants whose details are provided to us
Visitors who communicate with us by phone, email, message, or other channels

By using our services or sharing your information with us, you acknowledge the terms described in this policy. We only collect personal data that is relevant and necessary for providing our services.

2. Personal Data We Collect

We may collect different types of personal data depending on the nature of our interaction with you. The information we hold may include:

Identity data: name, title, and, where relevant, business or household contact details
Contact data: address, telephone number, and email address
Service data: details of the cleaning service requested, property type, service instructions, access notes, and preferences
Payment data: payment status, transaction references, and invoice details
Communication data: messages, enquiries, complaints, feedback, and service-related correspondence
Technical data: basic device, browser, or usage information if you interact with us online
Special category data: in limited cases, information you voluntarily provide that may relate to health or access needs, only where necessary to deliver a safe service

We do not collect unnecessary data. Any sensitive information is handled with extra care and only where there is a clear need.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide quotations, arrange bookings, and deliver cleaning services
To communicate with you about appointments, service changes, or billing
To manage customer records and service history
To respond to complaints, queries, and requests
To maintain internal administration, accounting, and reporting
To improve the quality and efficiency of our services
To comply with legal obligations, tax requirements, and record-keeping duties
To protect against fraud, misuse, or unlawful activity

We will never sell your personal data. We use it only where it is necessary for legitimate business and service purposes.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. Deep Cleaning Bromley relies on the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes preparing quotations, confirming bookings, delivering cleaning services, and managing payment or service communication.

Legal Obligation

We may process and retain information where required to meet legal obligations, including accounting, tax, record-keeping, and responding to lawful requests from public authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and where your rights do not override those interests. This may include service administration, customer support, quality improvement, and protecting our business from fraud or misuse. We always consider whether the processing is necessary and proportionate.

Consent

In certain situations, we may rely on your consent, for example where you provide optional information or agree to a particular communication method. Where consent is used, you may withdraw it at any time.

5. Sharing Your Information and Processors

We may share personal data with trusted third parties who act as processors on our behalf. These parties only process data according to our instructions and for the specific services they provide. Such processors may include:

Payment processors that handle card or electronic payments
Accounting or bookkeeping providers that support invoicing and financial records
IT and cloud service providers that host data or support secure storage
Customer communication tools used for scheduling or service updates
Professional advisers such as auditors, insurers, or legal advisers where needed

We may also disclose personal data where required by law, court order, or to prevent harm, fraud, or criminal activity. If any processor or third party is used, we require appropriate contractual safeguards and data protection standards. We do not allow processors to use your data for their own unrelated purposes.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods depend on the type of data and the reason for processing.

Quotation and enquiry records may be kept for a limited period to manage follow-up and business records
Customer service records may be kept for as long as needed to maintain service history and support future bookings
Invoice, payment, and tax-related records may be retained for the period required by law
Complaint and correspondence records may be retained to evidence resolution and protect our legal position

When data is no longer required, we will delete it securely or anonymise it so it can no longer identify you. Retention is always based on necessity, not convenience.

7. Data Security

We use appropriate technical and organisational measures to safeguard personal data. These may include access controls, secure storage, password protection, and restricted handling of records. While no system can be guaranteed completely secure, we take reasonable steps to reduce risks such as unauthorised access, loss, alteration, or disclosure.

Only people who need to access personal data for legitimate business purposes are permitted to do so. We also expect any processors we use to maintain comparable security standards.

8. Your Rights Under GDPR

You have rights in relation to your personal data, subject to certain legal conditions and exceptions. These rights include:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your data in certain circumstances
Right to restrict processing: to ask us to limit how we use your data
Right to data portability: to receive certain data in a structured, commonly used format
Right to object: to object to processing based on legitimate interests or direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

If you exercise any of these rights, we may need to verify your identity before responding. We will respond within the legally required timeframe. These rights help you remain in control of your information.

9. Data Accuracy and Your Responsibility

We rely on the information you provide to us being accurate and up to date. Please inform us if any of your details change so we can keep our records correct. Accurate information helps us provide a safe, efficient, and reliable service.

10. International Transfers

Where personal data is stored or processed outside the UK, we will ensure appropriate safeguards are in place to protect it in line with applicable data protection law. Any such transfer will be made only where adequate protection can be assured.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children unless it is unavoidably provided in connection with a household service and is necessary for the service arrangement. If we become aware that data has been collected without proper justification, we will take steps to delete it where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data handling practices. Any updated version will apply from the date it is issued. We encourage customers to review the policy periodically so they remain informed about how their data is used.

13. Complaints

If you are concerned about how we have handled your personal data, you have the right to raise a complaint. We aim to address data protection concerns promptly and fairly. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

14. Summary of Our Commitment

Deep Cleaning Bromley respects your privacy and treats personal data responsibly. We collect only the data we need, use it for clear and lawful purposes, keep it only as long as necessary, and share it only with trusted processors or where required by law. We also recognise and support your rights under GDPR. Our approach is built on transparency, security, and accountability.